We use TNT, UPS, DHL and post services to send our parcels.
The identification number will be attached to every parcel and will be available for the client.
We offer two delivery options:
Standard International delivery - Free of charge standard delivery to EU countries for orders over 250 EUR.
Express International delivery - Express delivery to EU countries with a fixed cost.
Express delivery to other countries is calculated based on weight.
The shipping costs you can view in the Shopping Bag.
Estimated delivery time:
* TNT, UPS, DHL STANDARD: Delivery to EU countries takes 5-7 working days*. Baltic countries 2-3 working days.
* TNT, UPS, DHL EXPRESS: Delivery to EU countries takes 3-5 working days*. In other countries - 5-10 working days.
* ! Products which have the "PRE-ORDER" status can be ordered. Typically, the completion of such an order takes 2 to 3 weeks. You will be informed individually by e-mail about the exact delivery time for each order with the "PRE-ORDER" status.
* Estimated delivery time is approximate. Mobius Store does not take responsibility for the delay of goods at the border, or in case of delay of the payment, albeit we will try to minimize any possible delays. We kindly ask to keep in mind that our delivery times should only be understood as suggestive and based on the time since shipment.
The standard weight of parcel - max 5 kilos.
Free of charge standard delivery to EU countries for orders over 250 EUR. The total amount of the order after the application of discounts must be at least 250 EUR. If the order is less than 250 EUR, an extra cost for delivery is applied 20,00 EUR.
Order tracking
Shortly after order payment, you will receive an email, which will state that we have begun to process your order. When all of the order and payment details will be verified, we will send a confirmation letter to your email address.
If we will have any difficulty in verifying the order, you will receive an email with all the details of the problem and a request for additional information.
You will receive regular updates on the delivery status to your email. At any moment, you can check your order status on our website in the "Personal cabinet" section or visit TNT, UPS and DHL websites to check your order status:
TNT
UPS
To do that, you will need a tracking number, which will be provided to you after the payment.
To process a return, please click here.