Delivery Information
We use TNT, UPS and post services to send our parcels.
The identification number will be attached to every parcel and will be available for the client.
We offer two types of delivery
Standard international delivery - Free of charge standard delivery to EU countries for orders over 150 EUR.
Express international delivery - Express delivery to EU countries and other countries with fixed-cost delivery.
The shipping costs you can view in the Shopping Bag.
Estimated delivery time
TNT, UPS STANDARD: Delivery to EU countries takes 5-7 working days*. Baltic countries 2-3 working days*.
TNT, UPS EXPRESS: Delivery to EU countries takes 3-5 working days*. In other countries - 5-10 working days*.
*Estimated delivery time is approximate. Mobius Store does not take responsibility for the delay of goods at the border, or in case of delay of the payment, albeit we will try to minimize any possible delays. We kindly ask to keep in mind that our delivery times should only be understood as suggestive and based on the time since shipment.
The standard weight of parcel - max 5 kilos.
Free of charge standard delivery to EU countries for orders over 150 EUR. The total amount of the order after the application of discounts must be at least 150 EUR. If the order is less than 150 EUR, an extra cost for delivery is applied 20,00 EUR.
Order tracking
Shortly after order payment, you will receive an email, which will state that we have begun to process your order. When all of the order and payment details will be verified, we will send a confirmation letter to your email address.
If we will have any difficulty in verifying the order, you will receive an email with all the details of the problem and a request for additional information.
You will receive regular updates on the delivery status to your email. At any the moment, you can check your order status in our website in the "Personal cabinet" section or visit TNT and UPS websites to check your order status:
TNT
UPS
To do that, you will need a tracking number, which will be provided to you after the payment.
If you need additional information on returning the order, please click here.